SHIPPING POLICY

At Velnora, we want your order to arrive safely and as quickly as possible. Below you will find information about the processing, shipping, and delivery of your order.

ORDER PROCESSING

Once your order has been placed, we will begin preparing it for shipment.

Orders are typically processed within 1–3 business days before being handed over to the carrier. Once your order has shipped, you will receive tracking information by email when available.

We currently ship to the United States only.

Estimated delivery time is 10–20 business days from the order date.

Every order includes tracking, and you will receive your tracking number by email once your order has shipped.

Please note that delays may occur during peak periods such as Black Friday, Cyber Monday, and the holiday season. If your order has not arrived within 25 business days, please contact us and we will assist you.

Delivery times are estimates and do not constitute a guaranteed delivery date, without prejudice to any consumer rights provided under applicable law.

SHIPPING COSTS

Any applicable shipping costs, if any, will be clearly displayed during checkout before you complete your purchase.

SHIPPING AND LOGISTICS PROVIDERS

Velnora works with third-party suppliers and logistics providers to prepare and ship certain products.

For this reason, orders may be shipped directly from our suppliers' facilities, and different products within the same order may arrive in separate packages.

ORDER TRACKING

Once tracking information becomes available, it will be provided to you so you can monitor the status of your shipment.

Please make sure that your email address and shipping information are entered correctly when placing your order.

INCORRECT OR INCOMPLETE ADDRESS

The customer is responsible for providing a complete and accurate shipping address.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible. We will attempt to update the address before the order is processed or shipped, although we cannot guarantee that changes will be possible.

DELAYED ORDERS

If your order significantly exceeds the estimated delivery timeframe, please contact us so we can review its status.

Delays may occasionally occur due to high demand, carrier issues, weather conditions, customs procedures, or other circumstances beyond our control.

LOST OR DAMAGED ORDERS

If you receive a damaged or incorrect product, or experience any issues with the delivery of your order, please contact us as soon as possible.

Please include your order number and, where applicable, photographs or any other relevant information that will help us review the issue.

We will assess each case and provide an appropriate solution in accordance with our Return & Refund Policy and applicable law.

CUSTOMS AND TAXES

Depending on the destination, an order may be subject to taxes, customs duties, or other import charges.

Where applicable, these charges will be handled in accordance with applicable laws and the conditions disclosed during checkout.

CONTACT US

If you have any questions regarding shipping or the status of your order, please contact us:

Velnora
Email: velnora.customercare@gmail.com