Refund Policy

RETURN & REFUND POLICY

Last updated: September 17, 2026

At VELNORA, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

30-DAY RETURN POLICY

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

To request a return, contact us at:

Email: [YOUR VELNORA SUPPORT EMAIL]

Please include your order number and the reason for your return.

Do not send a product back without contacting us first. We will provide the appropriate return instructions and, when applicable, the return address.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please include your order number and clear photos or videos showing the issue so we can review your request.

If the claim is approved, we will provide an appropriate solution, which may include a replacement or refund.

ORDER CANCELLATIONS

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

NON-RETURNABLE ITEMS

We cannot accept returns for:

• Items that have been used or damaged after delivery
• Items returned without prior authorization
• Items outside the applicable return period
• Gift cards, where applicable
• Items that cannot be returned for health, hygiene, safety, or other legal reasons where applicable

If you are unsure whether your item is eligible for a return, please contact us.

RETURN SHIPPING

Unless the product is defective, damaged, incorrect, or otherwise required by applicable law, customers may be responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law.

REFUNDS

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us.

EXCHANGES

If you would like a different product or variant, please contact us. Depending on the circumstances, the fastest option may be to return the original item and place a new order.

ORDERS NOT RECEIVED

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us so we can investigate the shipment.

Please ensure that the shipping address provided during checkout is complete and accurate. We may not be responsible for delivery problems caused by an incorrect address provided by the customer, except where required by applicable law.

CONSUMER RIGHTS

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection laws.

CONTACT US

For questions regarding returns or refunds, contact:

VELNORA
Email: [YOUR VELNORA SUPPORT EMAIL]