Privacy Policy
PRIVACY POLICY
Last updated: September 17, 2026
This Privacy Policy describes how VELNORA (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit, use our services, make a purchase, or otherwise communicate with us through our online store (the “Site”).
1. INFORMATION WE COLLECT
Depending on how you interact with our Site, we may collect information such as:
• Name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction information
• Payment-related information processed by our payment providers
• Device and browser information
• IP address
• Information about how you interact with our Site
• Customer service communications
2. HOW WE USE YOUR INFORMATION
We may use your personal information to:
• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments and refunds
• Communicate with you about your order
• Provide customer support
• Improve our website, products, and services
• Detect and prevent fraud or other unauthorized activity
• Comply with applicable legal obligations
• Send marketing communications where permitted by law and according to your preferences
3. COOKIES AND TRACKING TECHNOLOGIES
Our Site may use cookies and similar technologies to operate the store, remember preferences, understand how visitors use the Site, improve performance, and support advertising or analytics where applicable.
You may be able to manage certain cookie preferences through your browser or the privacy controls available on our Site.
4. HOW WE SHARE INFORMATION
We may share personal information with service providers that help us operate our business, including:
• E-commerce and website providers
• Payment processors
• Shipping and fulfillment providers
• Customer support providers
• Analytics and advertising providers
• IT and security providers
We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.
We do not sell personal information for money.
5. SHOPIFY
Our store is hosted using Shopify. Shopify processes certain personal information to provide the e-commerce services that allow us to operate our store.
Your information may therefore be processed by Shopify in accordance with its own privacy practices.
6. PAYMENT INFORMATION
Payments are processed through the payment methods available at checkout.
VELNORA does not directly store complete payment card details when those details are processed securely by our payment providers.
7. INTERNATIONAL DATA TRANSFERS
Because we use service providers and may serve customers in different countries, your personal information may be processed or stored outside your country of residence.
Where required, appropriate safeguards are used for international transfers of personal information.
8. DATA RETENTION
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.
9. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, portability, or withdrawal of consent where applicable.
You may also have the right to object to certain processing or marketing communications.
These rights may vary depending on applicable law.
To exercise a privacy right, please contact us using the email address below.
10. CHILDREN'S PRIVACY
Our products and services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
11. SECURITY
We use reasonable measures designed to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements.
The latest version will always be posted on this page with the updated date.
13. CONTACT US
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact:
VELNORA
Email: [YOUR VELNORA SUPPORT EMAIL]